
Strategy Round-Table
The blueprint of tomorrow’s MSP
Event Overview
The landscape for Service Providers is changing quickly, alongside geopolitical shifts, security threats, stricter regulations, and increasing demands on the customer journey and experience. Many Service Providers struggle with fragmented processes, reactive operating models and difficulties scaling new service offerings towards the market.
Einar & Partners, together with ServiceNow, are inviting to an exclusive, small-scale MSP event for tangible knowledge and discussions on how the ServiceNow platform can assist with:
- Integrating with client environments and ecosystems to win bids and deals more easily
- Streamline service models to simplify contracts, entitlements and sold products to enable more upsell opportunities
- Modern IT Operations Blueprints to drive cost efficiencies and optimization
- Standardize processes and ways of working throughout customer teams to generate more correct invoicing and avoid revenue loss
- Many more topics.
About the Organizers
Einar & Partners is a specialized strategy firm that works almost exclusively with Service Providers who uses the ServiceNow platform to transform. This is not a sales session or high-level knowledge. We will share direct insights, best practices, maturity models and planning-related aspects related to the ServiceNow platform, with extra focus on the IT Operations part.

Alexander Ljungstrom
CEO & Managing Director @ Einar & Partners

Andrei Stanescu
ITOM Advisor @ Einar & Partners
Agenda Highlights
- The MSP trends in 2026 - latest benchmarks & industry insights
- Building the Next-Gen Service Model
- IT Operations Blueprint for Growth
- Roundtable: Risks, Revenue & the Road Ahead
- Closing